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Fair trading enquiries
13 32 20
 

What's new in 2016? Renewal notices issued by email

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We're now sending licence holder notices to you by email, including renewal notices and new licence notices for motor dealers and repairers.

You will be notified by email, if your licence record contains a valid email address. If not, notices will still be sent to you by post.

Our email notifications will come from this address: donotreply@fairtrading.nsw.gov.au.
Make sure you check your spam or junk mail if you are expecting a notice from us as some email service providers will filter our email.

If you're a motor dealer or repairer licence holder with a valid mobile phone number, you will also receive an SMS text message reminding you to renew. The text message will contain a weblink where you can apply to renew your individual licence. This service is only for individual licence holders and is not available for corporation licence holders. 

*Remember you must answer all questions accurately and comply with all disclosure obligations when renewing your licence.

You can update your personal details, including your email address, by completing and returning the relevant forms by email to businesslicensing@finance.nsw.gov.au.

Don't forget about our information sessions for motor dealers and repairers! If your workshop or dealership is interested, check out our Events register page to see what's on in your area.

 

Case Study: Don't be caught out by Band-Aid repairs

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"Band-Aid" repairs of second hand vehicles are a breach of the Motor Dealers and Repairers Act and Regulation 2014 (the Act and Regulation). 

Dealers who are caught selling vehicles which have had quick, cheap fixes such as the use of additives to hide major defects to a motor, are considered to be committing an offence under the Act and Regulation.

A used car dealer is responsible for the vehicles they sell, and must guarantee the consumer gets what they pay for. Under the Act and Regulation, a failure to do this is unfair and misleading and could lead to costly fines and repair orders.

Following is a real example of a dealer who was ordered to pay for major engine repairs as a result of engaging in unjust conduct. 

Facts of the case

  1. A customer purchased a second hand vehicle which broke down on the drive home.
  2. The customer passed away on the same day of his purchase.
  3. The customer's family lodged a complaint with Fair Trading against the dealer.
  4. The vehicle was examined by a Fair Trading inspector who confirmed the vehicle had major defects at the time of sale. This included a blown head gasket that would've required considerable work to rectify for sale.  
  5. The inspector requested that the dealer provide a copy of the repairer's invoice to verify a full repair was carried out. 
  6. The dealer could not provide an invoice from the repairer.

Our position and the resolution

  1. The inspector suspected a temporary repair was carried out with the use of an additive and the dealer was advised of this.
  2. A dealer must rectify all repairs in a tradesman like manner. Using additives for engine repairs are a temporary fix that can last for months or years but it is simply a "Band-Aid" fix. These repairs can be difficult to identify and are therefore considered unfair and unjust conduct.  
  3. In the circumstances, the dealer was required to pay for the cost of major engine repair work performed by a different repairer.

 

Do you hold a motor repairer tradesperson certificate?

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They now have to be renewed. Go to the Fair Trading website for more information or call 13 32 20 to find out your renewal date.
 
fairtrading.nsw.gov.au