New national laws for co-ops                                 
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Greetings to you all!

Welcome to the July 2017 edition of our Think Smart quarterly newsletter

We hope you find the information in this edition useful. Please help us spread the information by forwarding this newsletter to your networks.

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For more information about the topics in this newsletter visit our website at


Associations - information in 7 community languages 


Incorporation benefits your association and its members, but it also brings a number of responsibilities and obligations. 

To help your association comply with Fair Trading's reporting requirements, the following fact sheets are now available in Arabic, Chinese, Farsi, Karen, Korean, Spanish and Vietnamese.

  • Association records
  • Financial reporting requirements
  • Incorporating an association
  • Management Committee
  • Resolving disputes
  • Running an association

Visit our website to download these fact sheets from our publication page or from our community language pages.


Buying travel - what consumers need to know 


When planning your travel, it always pays to know who you are buying it from. Finding a good travel company, either booking directly from a travel agent or through online, can give you some peace of mind.

To help guide you with your next travel plans we have translated the Buying travel - what consumers need to know fact sheet in six community languages: Arabic, Bengali, Chinese, Hindi, Indonesian and Tamil

The Buying travel - what consumers need to know fact sheet also provides information on what to do if things goes wrong, such as when your travel agent goes out of business. These fact sheets can be downloaded from our publication page. 


E10 petrol - important facts you need to know 


The NSW Government is currently running the E10 Fuel for Thought campaign to give motorists a better understanding of ethanol blended fuel (E10).   

The E10 Fuel for Thought website is the central information hub for the campaign, containing E10 fuel facts, testimonials from E10 users and car experts. It is also a tool to check the E10 compatibility of your car.

To help consumers learn the true facts about E10 and to clarify people's misunderstandings and beliefs about E10 petrol, the following educational resources in other community languages have been produced: 

E10 petrol – important facts you need to know is a new fact sheet translated in ArabicChinese SimplifiedFarsiHindiKorean, NepaliSpanish and  Vietnamese.

Visit our website to download these fact sheets from our publications page

In addition, these two short videos below have been translated in the following 5 languages:

The videos can be viewed from the Fair Trading YouTube channel. Please share these educational resources to your clients, communities, staff, family and friends. 


Have your say on changes to retirement villages laws

Retirement Villages

The Government is seeking to improve the laws that regulate retirement villages in NSW and is asking for your feedback on the proposed changes.

The draft laws and the Regulatory Impact Statement are now available to view for public comment:

The key changes include:

  • measures to improve more effective comparison between villages
  • clearer annual budget information requirements for head office expenses
  • new matters for which village rules can be created, including smoking in communal areas
  • measures to reduce excessive administrative requirements for operators.

Have your say by completing the online submission form or visit the Retirement Villages Regulation page for more information on the proposed changes.

Submissions close on 20 July 2017.


Keep your home fire safe 


As the weather gets colder and you or your tenants start to switch on heaters make sure you understand what the fire risks are in your home and what to do to minimise them. Being prepared is the key to reducing the risk of fire occurring and surviving a house fire.

A fire safety checklist will help keep your home fire safe for you or your tenants. Visit the Fire & Rescue NSW website for helpful tips where you can also find information on fire escape plans and printable fire safety fact sheets.

You can also find a comprehensive guide on selecting, installing and operating domestic solid fuel heaters on the NSW Environment Protection Authority's website.

Visit our Safety and security for tenants page for more information.


Home building compensation reforms on the way 


The NSW Parliament has passed reform laws to the home building compensation scheme.

The scheme helps homeowners complete their home or fix defects if their builder has become insolvent, has died or disappeared.

Home building compensation cover will remain compulsory for builders doing residential building work costing more than $20,000, such as new home constructions (including multi-unit buildings of three storeys or less) or home renovations.

The reforms will maintain high levels of consumer protection, provide for greater choice and innovation, and address problems with the scheme’s financial sustainability.

These reforms are part of the government’s broader reform agenda for the building industry. For more information, watch the video about the reforms.  


Feedback about Fair Trading's services


NSW Fair Trading is committed to providing high quality, efficient, timely and responsive services. If you have a complaint or compliment about the way we do things, or have suggestions on how we could do things better, we would love to hear from you.

Feedback helps us review and improve our services, staff and complaint handling. Please contact us if you have any feedback, so that appropriate action can be taken and we can learn from your experience. Anonymous feedback can provide us with useful pointers to service improvements but we won’t be able to respond to you about your concerns.  

We will maintain confidentiality and protect the identity of people providing feedback where this is practical and appropriate.

There are many ways you can provide us with your feedback including using our Customer feedback form in Arabic, Chinese, Hindi, Korean, Spanish and Vietnamese. Visit our website for more details on how to do it on


Ask a Fair Trading expert to speak at your next event

Think Smart consultation photo

Fair Trading works with community groups to deliver FREE tailored information sessions to consumers.

Why not ask a Fair Trading speaker to attend your next event? We can adapt one or more topics to suit your audience.

Topics include:

  • Know your shopping rights
  • Be scam aware
  • Buying safe products
  • Buying a car
  • Hiring a tradesperson
  • Renting a home.

Fair Trading's community engagement team will work with you to develop an interactive session tailored to your group's size and needs. Our information will cater for your specific audience (eg. young people, CALD, seniors, Aboriginal communities, or people with a disability).

Participants will also have the opportunity to ask questions and receive tools and tips to better protect themselves in today’s market.

To find out more and to request a free speaker, email or call 13 32 20 and speak to your local Community Liaison Coordinator. We can attend locations throughout NSW.


Resources in other languages 

Think Smart publication icon
Fair Trading provides a range of FREE information in other languages to help educate consumers. Visit our website and select 'Languages' to access web pages and publications in over 30 languages. You can also access video and audio resources in community languages on specific topics relating to consumers and traders.


Think Smart community partners

Think Smart community partners

Think Smart program

Fair Trading runs a community education initiative through partnerships with community organisations and multicultural media to increase awareness and understanding of consumer rights issues by community members from CALD communities... Read more about the Think Smart program