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Fair Trading enquiries
13 32 20

Free dispute resolution service

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NSW Fair Trading provides a free dispute resolution service to motor vehicle owners, licensed motor dealers and licensed motor vehicle repairers. Fair Trading’s inspectors are qualified tradespeople who can provide impartial assistance and are able to issue rectification orders on any repair work that is incomplete, not carried out correctly, or if a dealer guarantee has not been met. Rectification orders are enforceable and are able to be used as evidence before a tribunal. For any matters referred to the Automotive Unit a meeting may be arranged at the dealership or workshop. 

Takata airbag recall

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Since 2009, more than 2.3 million cars in Australia have had their Takata airbags recalled. For a list of vehicles that have been affected, check the ACCC’s product safety page.

You can also register your details to receive email updates on the most recent recalls as they are released.


Safety inspection report for second-hand motor vehicles

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A reminder that all vehicles sold on a Form 5 – Motor Dealer’s Notice must be sold with a current inspection report that states the vehicle has passed the inspection.

The inspection report must not be older than 42 days unless the vehicle was registered within the last 90 days. A copy of the inspection report should be provided to the customer attached to the Form 5.


Changes to motor dealer and recyclers forms

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You may have heard that a number of minor changes are being made to some of NSW Fair Trading’s prescribed motor dealer and recyclers forms.

The new forms will come into effect once the Motor Dealer and Repairers Amendment Regulation 2017 has been finalised. A new date for commencement of the revised forms will be set to allow motor dealers to exhaust stocks of current forms and for suppliers to update their products. Until that time, existing forms can still be used.

The new forms will be published on the NSW Fair Trading website under prescribed forms for the motor industry when the Motor Dealer and Repairers Amendment Regulation 2017 is finalised and published.


Free seminars for motor dealers and repairers

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Be sure to keep yourself up to date with your requirements under the Motor Dealers and Repairers Act 2013.

Throughout the year NSW Fair Trading hosts free seminars presented by industry experts. The next seminar is:

Monday 23 October 2017 at Nelson Bay Bowling Club. Nelson Bay

Reserve your place by registering on our events calendar or phoning 13 32 20.


Compliance inspection program

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NSW Fair Trading recently conducted compliance inspections in the Clyde Industrial area to determine if any businesses were operating as motor vehicle repairers, motor dealers or motor vehicle recyclers without holding the appropriate licences. Although all businesses inspected held the correct licences, a number of those businesses will receive penalty notices for failing to have the correct details on their forms and registers.

As part of future industrial site inspections, inspectors will also be looking for obvious breaches of Work Health & Safety legislation, with any alleged breaches referred to SafeWork for action.


Trade qualifications- make sure they are up-to-date

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Don’t forget to keep your licences and certificates up-to-date.

You can check the status of your Dealers/Repairers Licence and Tradesperson Certificate by searching the public register on the ServiceNSW website.