New national laws for co-ops                                 
Fair Trading enquiries
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Christmas and New Year close down 

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Some NSW Fair Trading services will close or operate on reduced hours over the Christmas period. Please see below for our customer service telephone enquiry hours:
22 December: 8:30am – 5pm
25-27 December: Closed
28 December: 8:30 am - 5pm
29 December: 8:30am - 5pm
1 January: Closed

We'd like to wish all of our readers a very Merry Christmas, and a Happy New Year. We look forward to communicating with you in 2018 about all things auto.


Jail time for odometer tampering

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We have had further success in the courts against Fadi Ahmad El Osman from Greenacre. Mr El Osman withdrew his appeal against a 3 year prison sentence handed down after he was convicted of winding back almost 1 million kilometres from vehicles in 8 counts of odometer tampering.

In another case, Moamen Tahan from Georges Hall and Samantha Hassan from Prestons plead guilty to odometer wind-back charges. Mr Tahan was sentenced to 21 months in prison, while Ms Hassan received an 18-month Intensive Corrections Order. They were also ordered to pay over $150,000 in compensation to their victims.


New exemption of repair work 

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Changes to clause 35 of the Motor Dealer and Repairer Regulation 2014 means that a tradesperson's certificate is no longer required to carry out minor works or repairs that do not affect the mechanical operation or structure of a vehicle or any vehicle safety features (such as impact sensors and airbags). Businesses that only carry out this type of work are not required to hold a motor vehicle repairers licence.

The accessories and minor repairs guidelines has been published on the NSW Fair Trading website and provides a non-exhaustive list of the kinds of work that is not repair work. This will provide the industry greater direction on the examples of work that is exempted.


New industry code of conduct

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The amended Motor Vehicle Insurers and Repairers Industry Code of Conduct commenced on 1 May 2017. The Code is voluntary in all Australian jurisdictions but has been made mandatory for NSW under section 53(1) of the Fair Trading Act 1987.

The Code is intended to promote transparent, informed, effective and co-operative relationships between motor vehicle repairers and insurance companies. The key amendments include standards of education and training for loss assessors, determination a process for complaints and reporting requirements for unsafe repairs.

The Code is administered by the Code Administration Committee which consists of six national members - three members from the insurance industry, and three members from the repairers’ industry.

More information is available on the Motor Vehicle Insurance and Repair Industry Code of Conduct website.


Changes to motor dealer and recycler forms

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Changes to NSW Fair Trading’s prescribed forms under the Motor Dealers and Repairers Regulation 2014 have been finalised.

The prescribed forms are published on the NSW Fair Trading website. Dealers and recyclers are encouraged to start using the new forms. However, Fair Trading acknowledges that some licensees will need to exhaust existing stocks of forms or will not be able to use the new forms until suppliers have fully updated their products. Accordingly, licensees are not required to comply with the new forms until 30 January 2018.


Is your tradesperson's certificate due for renewal?

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Tradesperson’s certificates granted in 2009 up to and including 2014 are due for renewal in 2017.

Under the Motor Dealers and Repairers Act 2013 (the Act) tradesperson’s certificates are required to be renewed every 3 years. If the tradesperson’s certificate is not renewed then the certificate will expire.

Visit the Service NSW website to check the status of your licence and to renew.


Dealing with customers

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On average, NSW Fair Trading deals with approximately 6,500 automotive disputes a year. Effective complaint handling policies and procedures will assist you in dealing with your customers’ complaints in a timely manner.

Implementing effective complaint handling policies and procedures may also prevent businesses from being listed on the NSW Fair Trading Complaints Register, which publicly lists business that are the subject of 10 or more complaints to NSW Fair Trading in a calendar month.

More information on dealing with customers.

More information on NSW Fair Trading’s Complaint Register.


Download the free FuelCheck app and save

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The NSW Government’s new FuelCheck app is a free tool giving motorists real time petrol prices across the state.

The app will search for fuel by price, location, fuel type and even brand, making it quicker and easier than ever to find the best deal on fuel, wherever you are in NSW.

FuelCheck brings a new level of transparency to fuel pricing in NSW, giving you the chance to save 10, 20, sometimes even 40 cents a litre on your weekly fuel bill. Over a year, the savings available to FuelCheck users can amount to hundreds of dollars.

With over 2000 service stations in NSW uploading fuel prices in real time, FuelCheck offers money saving insights to motorists right across the state.

Download the free FuelCheck app today from the App Store or Google Play, and start saving.